Training ... Instructional Design ... elearning

For a medical services company —
Presented an instructional design workshop to subject matter experts developing training on new business processes; coached 1:1 on how to incorporate instructional design techniques.

For a software solutions and processing services company —
Developed and delivered classroom training to managers on Interviewing Skills and How to Conduct Performance Appraisals.

For a property and casualty insurance company —
Presented classroom training seminars:  Project Management “boot camp” for business team members (3 days); elearning design (2 days); Effective Technical Writing (1, 2 & 3 days).

For an international manufacturer of technical products and electronic devices —
Conducted a needs analysis for Technical Customer support training and recommended new content and format; Developed train-the-trainer and end-user training on new workflows and system features for a major SAP CRM implementation using InfoPak.

For a financial software company ­—
Developed elearning for complex financial software for finance and capital markets using Captivate.

For a Fortune 500 investment company —
Developed modular technical training and updated existing training on products and services, financial calculations and formulas to answer client questions on distributions etc.  Developed Investor Information New Hire Training; mentored and coached instructional design team of technical subject matter experts (SME's).  Developed process flow training for client investment.

For a financial services company —
Customized and delivered classroom training sessions on Effective Business Writing and New Supervisor Training as part of the company’s exceptional customer service initiative.