Marketing Communications & Change Management

For a global information provider —
Created strategic and tactical internal communications to support a Global Operations and Infrastructure organization to support enterprise-wide IT security, the rollout of a new IT service model, the opening of a new data center, and migrating services offshore.

For a regional electricity regulator —
Facilitated a communications visioning session to help IT formulate communications goals to serve business customers more effectively; developed a written communications framework and process to link vision and goals; coached senior level staff and developed specific tools to help managers communicate more effectively with their employees and customers.

For a global provider of process chemicals, chemical specialties, and services —
Developed a comprehensive communications program to support a new business strategy to reorganize employee teams into a process-based organization. Effective internal communication was critical to the success because this initiative led to both the reorganization of employees and the implementation of a new work tool, JD Edwards (JDE), to reinforce global integration.  

For an international insurance organization operations division —
Interviewed key managers to develop best practices communications for the corporate intranet including the use of  e-signature to speed up the new policy approval process.

For a major health and life insurance corporation —
Communicated the introduction of a new operations model, including 20 processes made up of  29 projects, worked closely with HR, the Learning Organization, and technology professionals.

For a leading pharmaceutical and health care products company –
Managed web content and wrote feature articles and reports on IS security, enterprise upgrades, technology assets management etc. for an online intranet publication targeting 1,600 IS professionals across a division, the holding company, and a joint venture partner.

For a major health and life insurance corporation —
Created benefits communications, including updates to benefits plans and programs via print, online and e-mail communications; wrote newsletter and intranet articles on health and wellness topics for employees; revised the corporate HR recruiting website.