Interface Design and Usability

For a global financial company —
Provided Project Management expertise to coordinate schedules and deliverables of globally dispersed interface design teams and user testing using MS Project, WebEx and other tools; documented usability evaluations as part of usability research studies.

For a pharmaceutical company’s North American division —
Conducted a heuristic usability evaluation of a division's website redesign; conducted a usability research study with 14 representative users (consumers, health care and media professionals) and made recommendations on design changes to improve the user experience on the website.

For a provider of pharmaceutical and healthcare market intelligence —
Conducted a usability evaluation of a proprietary software product for a target audience of internal users.  The software automated a previously manual process; observed three types of users beginning and attempting to complete tasks to obtain reactions to the prototype; provided a final report recommending design improvements, training and documentation for each user type.