Documentation

For a medical device company —
Developed FDA compliant user documentation for clinical trials and the product launch.

For an enterprise software application —
Updated 300 documents for CRM software using MS Word and PowerPoint. 

For a healthcare insurance company —
Documented workflows and scripts for a work flow automation project; developed software requirements for automating the inquiry tracking to allow for improved trend analysis and reporting capabilities.

For an International Insurance organization —
Authored a Business Case manual on the IT division's Technology Review Process for purchase requests for new technology.

For the sixth largest U.S. residential mortgage servicer — Provided a team to develop, edit, and publish policies and procedures documentation for 10 business units using Information Mapping methodology; interviewed Subject Matter Experts to define step-by-step procedures for complicated processes; identified and resolved content issues; researched solutions for moving from paper documentation to online; coordinated reviews with 7 departments, developed a style guide.

For a leading medical device company —
Developed a user manual and an IT support and troubleshooting manual for a Palm-based handheld software product which tracks patient medications and dosages.

For a financial software company —
Developed style guides and created single source documentation for new product releases.

For a business products manufacturer —
Developed handy reference guides and detailed "how to" advanced user manuals for multi-function printer products; Converted user documentation from PageMaker and FrameMaker to InDesign.

For a pharmaceutical company —
Updated and revised a process manual for a corporate billing system.

For an international training firm —
Converted student and instructor guides for a major ERP (Enterprise Resource Planning) software product from MS Word to FrameMaker 5.5 under tight deadlines.